Refund policy

Return and Refund Policy

Any complaints must be raised with us within 48 hours after delivery or expected delivery.   Where the complaint is regarding the quality of the item delivered, photographic evidence must be provided.  All our items are tracked therefore any non-delivered items will be investigated by ourselves and, where appropriate, a replacement or refund will be offered.  We do not offer a refund for a delay on areas which the post office lists as having delivery restrictions.

We cannot be held responsible for any error on the part of the customer when ordering the flowers. If you do make a mistake, please contact us as soon as possible as we may be able to rectify the issue for you.